Last Updated: May 11, 2026
Welcome to Pioneer Petroleum. This Privacy Policy explains how Pioneer Petroleum (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our mobile application, website, and related services (“Services”).
Our platform includes different user roles such as Customers, Drivers, Transporters, and Employees for fuel ordering, delivery management, transportation coordination, and operational support.
By using our Services, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
Depending on your role in the application, we may collect:
Full name
Mobile number
Email address
Address and delivery location
Government or company-issued identification (where required)
Vehicle details
Business/company details
Profile photo
Login credentials
To provide delivery and logistics services, we may collect:
Real-time GPS location
Delivery location
Device location information
This may apply to Drivers, Customers, Transporters, and Employees where operationally required.
We collect information related to:
Fuel orders
Delivery status
Payment details
Order history
Transaction records
Cancellation requests
Customer support communications
We may automatically collect:
Device type
Operating system
IP address
App version
Device identifiers
Log data and usage analytics
We use collected information to:
Provide fuel ordering and delivery services
Manage deliveries and transportation operations
Verify user identity
Process transactions and payments
Improve app functionality and user experience
Communicate updates, alerts, and support messages
Track deliveries and operational performance
Ensure safety, security, and fraud prevention
Comply with legal and regulatory obligations
Customer information is used to process fuel orders, deliveries, payments, and customer support.
Driver information and location data are used for delivery tracking, route management, and operational monitoring.
Transporter data is used for logistics coordination, fleet operations, and service management.
Employee information may be used for operational tasks, internal management, and support activities.
Fuel orders placed through the application cannot be cancelled directly through the app.
For any cancellation requests, users must contact Pioneer Petroleum customer support or company representatives directly. Cancellation approval, refund eligibility, and related actions are subject to company policies and operational conditions.
We do not sell personal information to third parties.
However, we may share information with:
Delivery personnel and transport partners
Payment processing providers
Technology and cloud service providers
Government authorities or regulators where legally required
Internal staff and authorized personnel
All such sharing is limited to operational, legal, and service-related purposes.
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, loss, or disclosure.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
We retain information for as long as necessary to:
Provide Services
Maintain operational records
Resolve disputes
Enforce agreements
Comply with legal obligations
Depending on applicable laws, users may have rights to:
Access their information
Correct inaccurate information
Request deletion of information
Withdraw consent where applicable
Contact us regarding privacy concerns
Requests may be subject to legal and operational limitations.
Our Services may integrate with third-party services such as:
Payment gateways
Mapping and GPS services
Analytics providers
Notification services
These third-party services may collect and process information according to their own privacy policies.
Our Services are not intended for individuals under the age permitted by applicable law. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updated versions will be posted within the application or website with the revised effective date.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our Services, please contact:
Pioneer Petroleum
Email: enquiry@pioneerpetroleum.com.au
Phone: +61-431419469
Address: 45 Victoria Road kenwick WA 6107.